Refund and Cancellation Policy
Clear billing. A straightforward way to cancel.
Paid checkout is not available yet. No charge will be taken while paid checkout is disabled. This policy becomes operational only after the live payment provider, billing portal, and refund process are configured and tested. No charge will be taken while paid checkout is disabled.
1. Seven-day refund promise
You may request a full refund of a monthly or yearly subscription charge within seven calendar days after that charge, including an initial charge or renewal. Email us within that seven-day period. This voluntary promise is in addition to, and does not reduce, any cancellation, refund, charge-dispute, or other right available under applicable law.
A refund of a renewal charge also cancels that subscription’s future renewal. If you want to keep the subscription after receiving a refund for an earlier charge, tell us when you contact support; we will confirm whether that is possible before processing it.
2. Requesting a refund
Email deanconcepcion8@gmail.com from the adult purchaser’s billing email. Include the purchaser’s name, learner account email (if different), charge date, plan, and receipt or payment reference. Do not send full card numbers, security codes, passwords, or identity documents.
We will acknowledge the request within two business days. If it qualifies under this policy, an authorized The Study Concept operator will submit the full refund through the payment provider to the original payment method within two business days after confirming the charge. The payment provider, card network, and issuing bank control when the credit appears on the statement, so posting may take additional time. We will tell you if we cannot locate the transaction or need non-sensitive information to verify the request.
3. What a refund changes
A full refund ends the refunded subscription and its future renewals. Premium access ends when the refund is processed, unless we tell you otherwise in writing or applicable law requires a different result. Your account and study material are handled under the Privacy Policy; a payment refund does not by itself delete the account or its content. You may separately request account deletion.
4. Cancelling a subscription
After paid checkout launches, the adult purchaser can cancel from the secure customer billing portal linked in account billing or the payment receipt. If that portal is unavailable or inaccessible, email deanconcepcion8@gmail.com with the billing email, learner account email if different, and a clear cancellation request.
We will acknowledge a support cancellation request within two business days. A request received before the renewal charge is due will be treated as effective when received, even if our confirmation follows later; we will take reasonable steps to stop that renewal and refund it if we charge it after the request. Cancellation stops future renewal; it does not automatically refund an earlier payment. Unless a refund is issued or applicable law requires otherwise, paid access normally continues through the end of the period already paid. You can continue to use the service until then.
5. Plans, renewals, and tax
The planned Jump Start monthly offer is CAD $4.99 for each of the first three paid monthly billing periods, then CAD $9.99 per month beginning with the fourth, plus applicable tax shown at checkout. The discount applies only while the offer is active when checkout starts. The separate planned yearly price is CAD $40 per year; the Jump Start discount does not apply to it. Monthly plans renew monthly and yearly plans renew yearly until cancelled. Before you pay, checkout will show the amount due, taxes, renewal timing, cancellation method, and the seller’s identity. If a price changes, the new price will apply only to a future renewal after any notice or consent required by law.
The seven-day trial is cardless, ends without a charge, and does not automatically convert to a paid plan. You must separately choose and purchase a plan to begin paid access.
6. Payment handling and billing questions
The payment processor will be identified before payment. The Study Concept will initiate eligible refunds through that provider to the original payment method where supported. The provider may send its own receipt or payment notifications. Contact The Study Concept for subscription cancellation, refund eligibility, incorrect charges, duplicate charges, or access questions. Contact your bank or card issuer if a refund has been submitted but has not appeared after the time they estimate for processing.
If you do not recognize a charge, contact us promptly so we can investigate. You may also contact your card issuer and retain any rights you have to dispute a charge. Nothing in this policy requires you to waive a chargeback or other statutory remedy.